Intuitive, best-in-class helpdesk software

Built by experienced IT support professionals to increase the efficiency of your internal and external customer support. All the information you need to perform support resides in the EMD helpdesk interface.

EMD HelpDesk is a support software with everything your team needs to handle customer and internal user requests.

It is simple but powerful. It allows to register requests in a fast and straightforward manner.

All of your customer conversations are easy to retrieve in one place.

Use tags to organize your support tickets into various categories.

You can work the way it is convenient for you – the user interface is easy-to-use and customizable according to your preferences.

You can easily monitor and analyze the workload of your teammates, number of requests from a customer, time-to-solve and other key metrics.

 

See which EMD Helpdesk plan works best for you.

Get started

Always ready

Connect your customers through web or mobile application or simply let EMD HelpDesk create the tickets from e-mails automatically.

Improve the relationship between your business and your customers. 

Tickets management

All of your customers’ requests in one place. Create custom categories, assign priorities to organize tickets or tag them for further analysis or reference. Information about the status change will be sent to your customers automatically.

Make it easy for your team to know what kind of support your customers need.

Measure your team's performance

Avoid SLA breaches by tracking your key metrics down to the minute. Measure your team's workload capacity and performance.  

Requests

Create, interact, solve

Reports

Track the status of registered tickets

Notifications

E-mails, SMS, web and mobile 

Essential

  • EMD cloud based
  • Consultants number - up to 10
  • Customers number - unlimited
  • Tickets registration on behalf of customer
  • Tickets categorization
  • Notification system
  • Reports
  • External users support
  • Automatic registration of arising requests
  • Automatic ticket assignment to consultant
  • System customization
  • Number of users - minimum: 3
  • €9/user

  • Order

Enterprise

  • Your own server or EMD Cloud based
  • Consultants number - unlimited
  • Customers number - unlimited
  • Tickets registration on behalf of customer
  • Tickets categorization
  • Notification system
  • Reports and statistics
  • External users support
  • Automatic registration of arising requests
  • Automatic ticket assignment to consultant
  • System customization
  • Individual pricing

  • Ask for pricing

Do you want to order or need help? Fill out the contact form

All prices are net monthly fees for a one-year period of commitment. Minimum number of users: 3.